Of course, this all only works if you’ve set up the appropriate measures before your account gets hacked. Kim says, “The idea is to let the real user back into their Google account while blocking the hijacker.” When behavior points more toward an account hijacking or something nefarious, Google can force the account holder to go through the Account Recovery tool to verify their identity and change their password. Some of those patterns include signing in on a computer or new phone for the first time, changing passwords, or other events that users can also review on their account security page.Īlerts sent out in these cases allow the account owner to check first to see if something fishy is going on “and if our detection logic has not picked up on it yet,” Kim says. Kim says that different types of signals and patterns can factor into the decision to disable or flag an account, which isn’t terribly clear, but also shows how broadly the company looks at potentially damaging activity. How Does Google Decide to Suspend an Account?
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